Exchange policy: We would be happy to exchange any unused merchandise within 30 days of purchase. All merchandise must be in unused and resalable condition in its original packaging. Please contact us with your order number for your exchange. Shipping and postage fees will not be reimbursed and are the responsibility of the customer.
Our products are all handmade by artisans in Guatemala. Due to the handmade nature of the product, after 60 days, Filanthropik is not held responsible for damage and repairs to the merchandise. We recommend consulting your local cobbler for any necessary repairs.